Contact centres are the staple offering from the outsourcing industry. As customers, we know they are always busy - but most of their work is waste. 20 to 60 per cent of all calls represent 'failure demand' - demand caused by a previous error. In telecoms, the police and local authorities, a staggering 80 or 90 per cent of calls occur because of the same failure to provide proper service the first time around. Shareholders and tax payers are paying for this waste.
Contact centres turn working class people into automatons. http://www.youtube.com/watch?v=AZ-lJpL2oVg Contact centres are generally managed by those better educated than those who answer the phone. The UK has swapped life on an assembly line making useful stuff to life on an assembly line in a back office handling waste.
Get your revenge .... http://www.youtube.com/watch?v=J5z4Vs26-TI&feature=related&pos=3
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